KOKKAKI
HBK Medlem
Hej. Har tröttnat på NNG, iGo Primos Europé dåliga uppdatering av deras kartor. Letade på deras hemsida och hittade namnet på deras VD Peter Balogh, peter.balogh2@gmail.com Bifogar kopia av mail som jag skickat till Mr Balogh. Ni som tröttnat på iGo Primo skicka gärna ett mail till Mr P Balogh eller skriv på deras Facebook sida vad ni tycker. Om ni har svårt med engelskan kopiera gärna mitt mail. Det är som jag ser det oförskämt näst intill kriminellt av NNG att ta bra betalt för en tjänst som inte levereras fullt ut
Best Mr Balogh,
I write to you without any great hopes of feedback but still hope you read my mail so you can hopefully learn something about customer care.
A few years ago I bought your app iGO Primo W Europeans. A very good program, one of the best, and I have had great use of it when my wife and I go on trips with our motor home.
Choosing your program was a recommendation from the Swedish Motor Home Club, which today has over 10 000 members.
The problem is that you haven´t update the maps for over half a year, and considering how the road network in Sweden, where I live, and the rest of Europe is changing and developing your product is currently not reliable.
A non updated navigation program becomes increasingly less useful which over time can lead to two consequences.
1 You get dissatisfied customers who do not recommend the program to other potential buyers and users.
2 Existing customers buys another navigation software from one of your competitors which is both wrong and unhappy since I, after all, paid 400 SEK for the program.
Just want to mention that most of your competitors update their maps four times a year, making them far more reliable.
I have been in contact with your support and raised the problems of the maps are not updated, but the answer I got is that I should look in the App Store for updates.
In my view, it is direct customer hostile to give such an answer.
My question, which is shared by many members of the Swedish Motor Home Club, is when and how often we can expect updates to the maps?
Your answer can not then be to encourage your customers to "look in the App Store"
This handling of past satisfied customers has made your reputation deteriorated sharply.
Getting a unsatisfied customer to be satisfied is not always easy.
My recommendation is to provide some form of compensation since you, for a period, not provide a reliable product.
Naturally, you do what you want with my recommendation and my email in its entirety.
Best Regards
Ake Strom
Best Mr Balogh,
I write to you without any great hopes of feedback but still hope you read my mail so you can hopefully learn something about customer care.
A few years ago I bought your app iGO Primo W Europeans. A very good program, one of the best, and I have had great use of it when my wife and I go on trips with our motor home.
Choosing your program was a recommendation from the Swedish Motor Home Club, which today has over 10 000 members.
The problem is that you haven´t update the maps for over half a year, and considering how the road network in Sweden, where I live, and the rest of Europe is changing and developing your product is currently not reliable.
A non updated navigation program becomes increasingly less useful which over time can lead to two consequences.
1 You get dissatisfied customers who do not recommend the program to other potential buyers and users.
2 Existing customers buys another navigation software from one of your competitors which is both wrong and unhappy since I, after all, paid 400 SEK for the program.
Just want to mention that most of your competitors update their maps four times a year, making them far more reliable.
I have been in contact with your support and raised the problems of the maps are not updated, but the answer I got is that I should look in the App Store for updates.
In my view, it is direct customer hostile to give such an answer.
My question, which is shared by many members of the Swedish Motor Home Club, is when and how often we can expect updates to the maps?
Your answer can not then be to encourage your customers to "look in the App Store"
This handling of past satisfied customers has made your reputation deteriorated sharply.
Getting a unsatisfied customer to be satisfied is not always easy.
My recommendation is to provide some form of compensation since you, for a period, not provide a reliable product.
Naturally, you do what you want with my recommendation and my email in its entirety.
Best Regards
Ake Strom
